Cancellation policy

Some items in our store may be available on subscription, as a pre-order, or to try before you buy. This cancellation policy explains how you can change or cancel these types of purchases. Subscriptions
When you start a subscription, you receive recurring deliveries. These follow the subscription length and frequency you selected. Your payment details are stored securely. Each delivery is billed unless you pay in advance. Some subscriptions may renew automatically at the end of their term. If you do not want to renew a subscription, you can cancel it. You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, and you can manage your subscription from there. For more details on returns and refunds, see our refund policy. Pre-orders
When you place a pre-order, you buy a product that is out of stock or will be available soon but is not in stock right now. We may take no payment or a partial payment at checkout, store your payment method, and then charge the full or remaining amount at a later point. You can cancel a partially paid pre-order that has not been fulfilled yet. Once the order has been fulfilled you can no longer cancel it, but you can request a full or partial refund. For more details on returns and refunds, see our refund policy. Try before you buy
When you buy an item to try, we authorize your payment method before we fulfill the order. You then have a set period to decide whether you want to keep the item. If that period passes and you have not returned the item, we charge your payment method the full amount.